Responsibilities
1. Responsible for the full life cycle management of small and medium-d customers that the company has signed 2. Provide customers with Feishu efficiency improvement solutions that fit the business model, and continuously improve product stickiness and satisfaction 3. Good operation Customer service related groups, establish a good relationship of trust with the customer's docking person and management, and improve customer satisfaction 4. Able to coordinate other team resources, promote the progress of projects and requirements, continue to provide services for customers, and summarize successful cases, Best practice 5. Ensure the smooth renewal of contracts for customers, guide customer needs and identify secondary sales opportunities, and create new profit points for the company.
Qualifications
1. Bachelor degree or above, experience in SaaS industry is preferred 2. Understand enterprise-level office products, have To B project and service experience Priority large-scale enterprise information light consulting, operation, and implementation background are preferred 3. Quick response, strong expression skills, strong communication skills and communication skills, strong affinity ability to independently analyze and solve problems 4. Manpower Experience in the resource industry is preferred experience in professional enterprise management software such as CRM, OA, ERP or Internet customer service/customer success is preferred 5. Good customer service awareness, serious and rigorous work, strong sense of responsibility, high professionalism and Awareness of teamwork 6. Proficiency in using office software, good writing ability and summary ability, and a certain understanding of the Internet and software industry.
